Refund Policy
Last updated: January 1, 2026
At Lean1, we stand behind our products and services. We want you to feel confident in your decision to start your weight loss journey with us.
Satisfaction Guarantee
If you are unsatisfied with your medication or experience for any reason, contact our support team within 30 days of receiving your first order. We will work with you to resolve the issue, which may include adjusting your treatment plan, switching medications, or issuing a full refund.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
- You experience adverse side effects that require discontinuation of treatment, as determined by your provider
- Your order was not delivered or was damaged during shipping
- You were charged incorrectly or for a subscription you had previously cancelled
- You are unsatisfied with the service within the first 30 days
Non-Refundable Items
The following are generally not eligible for refunds:
- Medication that has been opened and used beyond the initial 30-day satisfaction period
- Subscription charges for months where medication was delivered and the cancellation deadline had passed
- Provider consultation fees, if applicable
How to Request a Refund
To request a refund, please contact our support team at support@lean1.com with your order details and the reason for your request. Our team will review your request and respond within 3–5 business days.
Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days. You will receive an email confirmation once the refund has been issued. Please note that it may take an additional 3–5 business days for the refund to appear on your statement, depending on your financial institution.
Cancellation Policy
You may cancel your monthly subscription at any time by contacting our support team at support@lean1.com. To avoid being charged for the next month, cancellation requests must be received at least 5 business days before your next billing date. After cancellation, you will continue to have access to any remaining medication from your current order.
Contact Us
If you have questions about our refund policy, please don't hesitate to reach out to our support team at support@lean1.com. We're here to help.